Ticked Off + Country Road Group
Ticked Off At a Glance...
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Request Categories
Ticked Off can assist with all of your repair and maintenance needs. Selecting the correct category will dictate the contractor that will attend to the request. Categories include; Air-conditioning, cleaning, doors, electrical, essential services, flooring, glazing, handyman, lighting, locksmith, pest control, procurement, product security, plumbing, safes and site security.
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Request Priorities
All requests need to be approved by your internal administrator prior to Ticked Off actioning the work. Once approved, the following priorities will be observed.
Please be mindful when selecting priorities as higher charges apply for quicker responses.
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Submit a Request
When submitting a request be sure to add photos. The better the photos the easier it is for the contractors to get a clear picture of the scope of works required. Include a mixture of close up photos and photos showing the surrounding area.
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Notifications
Throughout the process you will be kept up to date with all changes in the request’s status. From when the request is approved by your administrator, all the way through to completion, email and in app notifications will keep you informed. You can customise the notifications you receive by logging into the web platform and clicking on Your Profile in the top left-hand corner of the page, or by selecting your avatar on the mobile app.
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Feedback
Once the request is completed to your satisfaction you simply rate the contractor using the star rating.
Always start with 5 stars and work back. Any feedback will be passed on to the contractor. You will receive email notifications if the star rating hasn’t been completed within 2 days.
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Sign in Token
This Token will enable all contractors and visitors alike to ‘sign in’. They will then be stepped through any known risks / requirements. Every Ticked Off contractor visiting your site must sign in before they start any work, so ensure the Token is easily accessible.
If you do not receive your Token please contact your Manager, or Ticked Off directly on 1800 842 533 or click here.
Contractor Standards
What you can expect from our contractor
Our Contractor will:
Introduce themselves to you before commencing works and sign in using the Ticked Off Token. perform all works in accordance with safe work methods.
Act in a professional manner at all times.
Ensure disruptions to your retail business operation are kept to a minimum.
Maintain a clean work site and ensure the site is left in the condition it was in before works commenced.
Make sure the request has been completed to the satisfaction of the designated store contact before leaving the store site.
We look forward to your continued support as we transition to Ticked Off to manage the safety and well being of our teams. If you have any questions or concerns, please contact the Ticked Off.
Support
Help is always available
For any technical issues, please call Ticked Off on 1800 842 533 (9am – 5pm AEST Monday to Friday, Sydney time)
For all New Zealand enquiries, please call us 09 222 1020.
For all other queries please call your Maintenance Team.
