Trusted by industry-leading companies worldwide
We are a company that always, always puts the customer first in everything we do.
"Ticked Off has been a reliable and professional partner for our repairs and maintenance needs for over 5 years. The team is responsive, efficient, and consistently delivers high-quality work across all our retail and concession locations. Knowing we can count on them allows us to focus on delivering the best experience for our customers. Highly recommended."
Stacey Shalhoub,
Project Manager, Oroton
"Who would have thought transitioning 580+ retail stores and concessions could be so easy – with Ticked Off it was! This team know what they are doing, it was a seamless transition for our store teams, contractors and support centre team and we now get great reports and service every day. Would highly recommend any retailer to use the Ticked Off managed services and see how easy maintenance can be!"
Melanie Green,
Head of Real Estate
"Since using Ticked Off we have been able to streamline our store maintenance system, reduce workload for our Retail Management Teams, speed up the process of repairs, and control our maintenance costs. In a market where we need to be putting our best foot forward in our store presentation, Ticked Off is a valuable tool."
James Glasson,
CEO, Glassons Australia
"After researching every option, Ticked Off proved to be head and shoulders above the competition. Fast, intuitive, easy to implement and built for the realities of retail, Ticked Off keeps our stores running smoothly, saves our team time and makes maintenance one less thing to worry about."
Nicole Lazarou,
General Manager Property
at Retail Apparel Group
"Ticked Off Maintenance impressed me with their professionalism, quality work, and clear communication. The skilled technicians who attend the sites are reliable and attentive. I'd recommend them for anyone needing dependable maintenance, especially if quality is a priority."
Macauley Ryan,
Store Development & Facilities Manager, LSKD
"Ticked Off has transformed how we handle repairs and maintenance in our stores. It saves us hours every week and lets us focus on improving store performance and customer experiences. The app is a total game-changer!"
Gregoria Adamopoulos,
City Chic Retail Ops Manager
"Ticked Off has been a game-changer for our retail business! They handle all our handyman, repairs, and maintenance needs with incredible efficiency, allowing us to focus more on serving our customers. Their team is responsive, professional, and always goes above and beyond to ensure everything is running smoothly. From quick fixes to larger repair projects, they’re reliable, cost-effective, and truly an essential partner in our operations. Highly recommend Ticked Off to any business looking for dependable, top-notch maintenance support."
Pennie Rende,
Chief Retail Officer, Fantastic Furniture
"Efficiency at our fingertips! Ticked off is the Uber of maintenance! This service has the ease of logging your jobs, being notified when and who will be completing your work, when the work is completed & if there are any additional issues that have been discovered on site. The tradies & experts they send out to site have all been top quality workers and great people to deal with, so I am not concerned another who is interacting with my own team members on site. The training that was received directly from Adrian and the team was also spot on and informative! I highly recommend!"
Elaine Laurel,
M.J. Bale
"Ticked Off has been a game-changer for us. Not only has it helped us streamline and prioritise maintenance requests, but the reporting has given us insights to proactively reduce costs and create awareness of reoccurring concerns. Having the ability to manage our assets within the platform has taken a lot of the friction out of managing warranties and service contracts. Ticked Off is also a winner for contractor compliance, with the ability to store all WMS and insurances securely and easily, and the functionality to notify us prior to document expiry. We cannot fault the service from the support team, who have been proactive, and involved, and invested in setting us up for success. The ability to set up users with custom permissions at all levels of the business and the easy-to-use interface has made TickedOff a core part of our business tech stack – and we can’t imagine life without it!"
Tia Pierce,
Head of Stores Operations, City Beach
"In using Ticked Off, Connect Hearing can see and manage everything required to support our national network of hearing clinics, from a mobile phone. Maintenance requests and costs can be reviewed and approved on the go, and job updates are provided showing completed works with photos, as well as contractor performance. We have an excellent dedicated Account Manager as well as 24/7 support for emergencies for ad hoc, regular or minor works projects. Ticked Off keeps our sites safe, provides transparent reporting and dashboards, as well as sending a single itemised invoice. For a business that is growing quickly, Ticked Off is a valued partner of Connect Hearing."
Roisin Kerin,
Connect Hearing
“At Aje, our retail network moves quickly, and so do the challenges that come with maintaining our stores to the highest standard. Ticked Off has given our team clarity and control – we know exactly what’s happening in every location, in real time. What stands out most is not just the efficiency, but the confidence it gives our team to focus on delivering the Aje brand experience our customers expect. Ticked Off has become an integral part of how we protect and elevate our store environment.”
Gina Anstee,
GM Retail and Customer Experience
