How Ticked Off helped Country Road Group reduce maintenance spend by 30%+ while improving visibility, governance and operational performance.
Overview
Country Road Group operates over 500 stores and concessions across Australia and New Zealand, spanning five premium brands: Country Road, Witchery, Trenery, Politix, and Mimco.
The Challenge
The previous facilities model lacked visibility, flexibility, and commercial control. Frontline managers could not track jobs, and decision-making was limited to binary action or reject outcomes. This restricted cost optimisation and impacted engagement across the network.
The Solution
In early 2025, Ticked Off implemented a managed, technology-enabled solution with rapid onboarding, a centralised platform, managed services, and flexible service options aligned to cost and urgency.
Results
30%+ reduction in maintenance spend
Improved operational performance
Full visibility across the network
Stronger governance and compliance
Reduced labour by 3 FTE’s
Risk & Compliance
Ticked Off introduced a structured, centralised approach to safety and compliance, strengthening practices and aligning operations with current standards across all locations.
Client Testimonial
“Ticked Off has transformed how we handle repairs and maintenance in our stores. It saves us hours every week and lets us focus on improving store performance and customer experience. The platform has been so well received by our store team members!”
— Melanie Green, Head of Real Estate
Outcome
Ticked Off transformed operations into a model that is transparent, flexible, and controlled at scale.